Return & Refund Policy – Saint Alexander

At Saint Alexander, we want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions and process for requesting a return, exchange, or refund.

Return Period

Return or exchange requests should be submitted within 3 days of receiving your order. Please contact our customer support team before sending any item back so that we can provide the appropriate return instructions.
For customers in the European Union, applicable statutory withdrawal rights may provide a longer cancellation period where required by law.

Return Conditions

To be eligible for a return or exchange, the item must be returned in its original condition. Products should be:

  • Unworn and unused

  • Unwashed and undamaged

  • Returned with all original tags attached

  • Returned with original packaging or dust bags where applicable

  • In a condition suitable for resale
    Items that show signs of wear, washing, alteration, damage, or other use may not be accepted.

How to Request a Return

To request a return, please contact us at:
Email: info@saintalexandarclothing.com
Please include your order number, the item you wish to return, and the reason for your request. Our team will review the request and provide further instructions.
Please do not send an item back without first contacting our customer support team.

Return Shipping Costs

Customers are generally responsible for the postage and shipping costs associated with returning an item. Return shipping costs are non-refundable unless the return is required because the item is faulty, damaged, or incorrectly supplied, or applicable law requires otherwise.

Exchanges

Saint Alexander accepts eligible exchange requests subject to product availability. If you require a different size or another available item, please contact us within the applicable return period.
The item must be returned in its original condition, with tags attached and without signs of wear or use. Customers are responsible for applicable return postage costs unless otherwise required by law.

Refunds

Refunds are generally not available for change-of-mind purchases, incorrect sizing, or unwanted items unless required by applicable consumer law.
A refund may be considered when:

  • You received a faulty or defective product.

  • You received an incorrect item.

  • A refund is otherwise required under applicable consumer protection law.
    If an approved refund is issued, it will normally be returned to the original payment method.

Faulty or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible. Include your order number and clear photographs showing the issue.
Our team will review the information and provide the appropriate solution, which may include an exchange, store credit, or refund where applicable.

Sale and Final Sale Items

Sale, clearance, or final-sale products may have different return conditions. Where an item is specifically identified as final sale, it may not be eligible for return or refund except where required by applicable law.

Return Inspection

All returned products are inspected after arrival. Returns must meet the conditions described in this policy. If a returned item is not in its original condition, the return may be refused and the item may be sent back to the customer.

Refund Processing

Once an eligible return has been received and inspected, we will review the request and notify you of the outcome. Approved refunds will be processed to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to a faulty, damaged, or incorrectly supplied product or a refund of those charges is required by applicable law.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has been processed or shipped. Any statutory cancellation or withdrawal rights that apply will remain unaffected.

Contact Us

If you have any questions about our Return & Refund Policy, returns, exchanges, or refunds, please contact Saint Alexander customer support.
Email: info@saintalexandarclothing.com
Website: https://saintalexandarclothing.com/

Policy Updates

Saint Alexander may update this Return & Refund Policy when necessary. Any changes will be published on this page. Updates to the policy will not remove any rights provided to customers under applicable consumer protection laws.